APKsHub Privacy Policy

1. Introduction

This Privacy Policy applies to all services operated under the APKsHub brand, including the APKsHub website at apkshub.app, the Android app available via the Download page, sports betting, live casino, slots, bingo, and any other features offered on the platform.

APKsHub ("we", "us", "our") is the data controller for the personal information you provide when using the platform. This policy tells you what personal data we collect, the legal basis and purpose for processing it, who it may be shared with, how long we keep it, and what rights you have in relation to your data.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy, which together form the full agreement between you and APKsHub. Capitalised terms used here carry the same meaning as defined in the Terms and Conditions.

2. What Personal Data We Collect

The personal data we collect falls into several categories depending on how you interact with APKsHub:

Registration & Identity Data

• Full name as it appears on your official identity document
• Date of birth (to verify you are 18 or above)
• Pakistani mobile number used for registration and verification
• Email address (if provided during registration)
• CNIC (Computerised National Identity Card) number and a copy of the document when KYC verification is requested
• Selfie or photo verification where required for identity confirmation

Account Activity Data

• Login history, timestamps, and device information
• Betting history, game sessions, wagering amounts and outcomes
• Bonus claims, promotions used, and VIP tier history
• Customer support conversations and complaint records
• Self-exclusion and responsible gaming preferences set on your account

Technical & Device Data

• IP address at time of login and key transactions
• Browser type and version, operating system
• Device model and unique device identifiers (for app users)
• Referring URL and pages visited on APKsHub
• Session duration and navigation patterns

3. How We Collect Your Data

APKsHub collects your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit, request a withdrawal, contact customer support, or update your account settings.
• Automatically — when you use the APKsHub website or Android app, our systems automatically log technical and activity data as described in Section 2.
• From third-party payment providers — when you make a transaction via JazzCash, Easypaisa, Raast, or a bank, we receive confirmation and reference data related to the transaction.
• From identity verification providers — when you submit KYC documents, we may use a third-party service to verify the authenticity of the document and match it to your account.
• From fraud detection systems — our platform uses automated tools that analyse behavioural patterns and device data to identify potentially fraudulent activity.

4. How We Use Your Personal Data

APKsHub processes your personal data only for legitimate, clearly defined purposes. The primary uses are:

• Account management — creating and maintaining your APKsHub account, verifying your identity, managing your login access, and communicating important account updates.
• Processing transactions — handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers, and cards; verifying payment method ownership.
• Platform operation — running sports betting, cricket and PSL markets, live casino, slots, and bingo games; recording bets, settling outcomes, and maintaining game history.
• Bonus and promotion management — tracking eligibility, wagering progress, and completion of promotional offers as listed on the Promotions page.
• Fraud prevention and security — detecting duplicate accounts, suspicious betting patterns, payment fraud, and any breach of our Terms and Conditions.
• Responsible gaming — monitoring account activity for signs of problem gambling, applying deposit limits or self-exclusions you have requested, and sending responsible gaming reminders.
• Customer support — responding to your queries, complaints, and requests; maintaining records of previous interactions to provide consistent support.
• Legal compliance — retaining records as required to meet applicable legal and regulatory obligations including anti-money laundering (AML) requirements.
• Platform improvement — using aggregated, anonymised analytics to understand how players use APKsHub and improve performance, game selection, and user experience.

5. Who We Share Your Data With

APKsHub does not sell your personal data. We share data only with trusted third parties where necessary to operate the platform, and only to the extent required for each specific purpose:

• Payment processors — JazzCash, Easypaisa, Raast, and banking partners receive the transaction data necessary to process your deposits and withdrawals in PKR.
• KYC and identity verification providers — specialised third-party services that verify your CNIC and other identity documents to confirm your eligibility and age.
• Game software providers — providers of live casino, slots, and bingo software receive session data necessary to run and settle games. These providers operate under strict data processing agreements.
• Fraud and security services — automated platforms that analyse technical and behavioural data to protect the platform and all players from fraud, abuse, and financial crime.
• Customer support tools — the platform we use to manage support tickets and chat may store conversation records on our behalf under a data processing agreement.
• Legal and regulatory requests — where we are legally required to disclose data in response to a lawful authority request, court order, or to investigate suspected criminal activity.

6. Payment Data & Financial Information

When you make a deposit or withdrawal on APKsHub using JazzCash, Easypaisa, Raast, bank transfer, or a debit/credit card, your payment details are handled according to the following principles:

• Full payment credentials (such as card numbers or bank account details) are processed by the relevant payment provider, not stored directly by APKsHub.
• APKsHub retains transaction reference numbers, amounts in PKR, timestamps, and the payment method type for account records, dispute resolution, and AML compliance.
• Payment method details used for withdrawals are verified against your registered identity to prevent third-party withdrawals.
• Transaction history is retained for a minimum period in line with our legal obligations (see Section 8 on Data Retention).

If you believe there is an error in your transaction history or suspect unauthorised payment activity on your APKsHub account, contact support immediately. Do not share your JazzCash PIN, Easypaisa OTP, or bank credentials with anyone — including APKsHub support staff.

7. Cookies & Tracking Technologies

APKsHub uses cookies and similar technologies on the website and in the Android app to ensure the platform works correctly and to understand how players use it. The types of cookies we use are:

• Essential cookies — required for basic platform functionality, including keeping you logged in during a session and maintaining your preferences. These cannot be disabled without breaking core features.
• Analytics cookies — used to collect aggregated, anonymised data about page visits, session lengths, and feature usage. This helps us improve the platform experience. No personally identifiable data is sent to analytics providers.
• Security cookies — used to detect suspicious login attempts, rate-limit repeated failed logins, and identify unusual account behaviour that may indicate fraud.
• Preference cookies — used to remember your language preference, notification settings, and other account customisation choices between sessions.

8. How Long We Keep Your Data

APKsHub retains your personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable legal obligations. The general retention approach is:

• Active accounts — personal data associated with an active APKsHub account is retained for the lifetime of the account plus a reasonable period after closure.
• Transaction and financial records — deposit and withdrawal records in PKR are retained for a minimum of five years after the transaction date in line with standard financial record-keeping requirements.
• KYC documents — identity verification documents are retained for a minimum of five years after account closure.
• Support records — customer support conversations are kept for up to three years after the query was resolved, or longer if the matter relates to an ongoing dispute or investigation.
• Closed accounts — where an account is closed due to a Terms breach or suspected fraud, relevant records may be retained for longer to support any ongoing investigation or legal proceedings.

When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked to you personally.

9. Your Data Rights

As an APKsHub player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us using the details in Section 13.

10. Security Measures

APKsHub takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse:

• All data transmitted between your device and APKsHub servers is protected using TLS (Transport Layer Security) encryption.
• Sensitive data at rest — including identity documents and payment references — is stored in encrypted form.
• Access to personal data within APKsHub systems is restricted on a need-to-know basis. Staff access is logged and audited.
• Accounts are protected by password hashing. APKsHub does not store plain-text passwords.
• Automated monitoring systems scan for unusual login activity, suspicious transactions, and potential account takeover attempts.
• Regular security reviews are conducted on platform infrastructure and third-party integrations.

11. Minors & Child Protection

APKsHub is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out as part of the registration and KYC process.

If we discover that personal data has been collected from a player who is under 18, that account will be closed immediately, any funds will be returned, and all personal data associated with the account will be deleted as soon as legally permissible.

If you believe a minor has registered on APKsHub, please contact our support team immediately with details so that we can investigate and take appropriate action. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.

12. Changes to This Privacy Policy

APKsHub may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will notify registered players through a platform notice or by direct message to your registered contact number.

The "last updated" date at the top of this page always reflects when the current version was published. We recommend checking this page periodically. Your continued use of APKsHub after an update constitutes acceptance of the revised policy. If you disagree with any changes, you may close your account and request deletion of your data as described in Section 9.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the APKsHub team through the contact details displayed in the footer of this page or via our FAQ section.

When contacting us about a data request, please include your registered mobile number and a description of your request so we can verify your identity and respond efficiently. We aim to respond to all privacy-related requests within a reasonable timeframe.